Running a business can be a rewarding process, especially when you have employees and staff working with you. Although you may be happy with how your business is progressing, are your staff? It is important to maintain healthy communication channels with your employees in order to increase productivity and happiness within the workplace. Therefore increasing your profits!
1) Face to face informal chats
A quick site visit or chat in the corridor is a great way of maintaining a friendly working relationship with your staff. It shows that you are genuinely interested in their thoughts, feelings and even ideas about how the business is doing.
2) Face to face meetings
For something a bit more formal, there is always a face to face meeting. Ask a member of staff to join you for a quick meeting in a private place such as your office, or a board room. This method of communication is great for private discussions, disciplinary action or to resolve issues.
3) The telephone
One of the quickest and easiest ways for employees to communicate will be over the telephone. Always ensure that your business has a strong telecommunication network that is easy to use. Make sure that the numbers or extensions for important departments are made available to everybody. Mobile telephones, voicemail and text messaging are also being used a lot more in the business communication structure.
4) Memos or letters
Memos are a great way of getting a point or message to a person quickly. Letters tend to be used in a more formal manner when there is more to be spoken about. They will also be a lot more private and tend to be sent to the employee’s home as opposed to within the company.
An even quicker way of sending a brief note, piece of information, or to ask a question. The majority of employee communications are now conducted through e-mail due to its ease of use, built in address book and privacy. Remember though that staff are not specialists in employer communications and they will need training and guidance on appropriate use of email systems.
6) Instant messaging
If you thought e-mailing was quick, then instant messaging is light-speed! Customer service agents can use instant messaging to communicate with customers and employees can use it to speak to other employees. This is a great way of communicating quickly and easily.
7) Employee Intranet
Becoming ever more popular with large companies is the employee Intranet. Much like a website, the Intranet can be full of useful information, contact numbers and forms, ideas and so on. The great thing about an Intranet is that it is completely private to a particular organisation, so can only be accessed by those within the company.
8) Forums and alumni networks
Forums are used within companies to share ideas, thoughts and issues. Alumni networks work in a similar way and can connect people much like a social network. Large companies that have offices throughout the World use forums and networks to tighten the bond between employees.
Forums and alumni networks can enable employees to communicate with others within the business, in an informal and friendly manner.
Image source: http://en.wikipedia.org/wiki/File:FUDforum.jpg
9) Engagement and training programmes
It is important to keep your employees engaged with the company’s principles and branding. It is also important to keep them up to scratch with the latest training materials and knowledge. This is actually a type of employee communication, although some businesses do not utilise this enough.
10) Other internal communication systems
There are plenty of other internal communication systems used within businesses, some that are more effective than others. Even the use of feedback forms can be seen as effective employee communication, as it is asking the opinion of your staff. When you look at your business, what do you see as your main method of communicating with your employees?
These are just 10 of the most effective employee communication methods, although there are many more. Some people like to maintain a classic approach of talking to their staff face to face, whereas others prefer how quick and easy e-mail or instant messaging is.
Whatever communication methods you use, it is important to make sure that your employees are happy with them and feel as though they can communicate with others in the business easily.