Key findings from Consumers: From Small Businesses: More than half of consumers (55%) react negatively if AI identifies itself mid-call, as nearly a third (22%) hang up immediately, while […]
Shipping damage can cost any business owner a significant loss in annual gross sales. Although it can be prevented, damages on shipping can happen more […]
Twitter password reset loop – not heard of it? I hadn’t. Until it happened to me. At the weekend I got an email from twitter […]
In order to maintain footfall in their high-street stores, brands need to go above and beyond for their customers. As more and more customers opt […]
Client retention is key to success in business. So, if you want to keep customers, you need to consider all points of their journey with […]
Customers and clients are always looking for more from companies who are providing a service and it’s important that organisations try to go above and […]
When it comes to customer experience strategies, multichannel and omnichannel approaches have very similar intentions, but it is the execution that sets the two apart. […]
IT departments offer customers the help and support they need when it comes to knowledge management software. It is important that IT departments streamline their […]
Have you ever looked around your business with your customer’s eyes? Try it for one day – pretend to be the guy or gal off […]
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